Operations note
What should you outsource—and what should stay inside?
Decide who owns the outcome and how delivery will be checked before delegating the task.
Read the note ↗Thinking
How I think about operations.
Practical questions about delegation, team design and the work that keeps a business moving.
Operations note
When does a remote team need more process, not more people?
Diagnose the handoff before increasing capacity.
Read the note ↗Operations note
Five signs the founder has become the operating system
Recognise when coordination depends too heavily on one person.
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